Receptionist

Description:

Receptionist required for our client, a prestigious hotel, located in the Horley area.

As Receptionist, you will be a smart, friendly, well organised, guest service focused individual, assisting this professional Hotel Reception team during busy periods. You must have a five star smile! and a warm and welcoming personality. You are key to guest service experience throughout their stay.

From the time a guest enters the hotel to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they can perform to achieve excellence.

The role of Receptionist:

* A mixture of early (7.15am – 3.00pm) and late (3.00pm to 10.45pm finish) shifts are available. Please note candidates must be able to complete the whole shift to ensure continuous guest service and effective handover between shifts.

* Welcoming arrival guests

* Guest check-in and rooming

* Enquiry handling - both in person and on the telephone

* Posting of charges and guest billing

* Taking bedroom reservations

* Producing daily Activity Report for all internal departments

* Upselling facilities and rooms

* Organising porter service where needed

* Balancing the shift and completing 'end of day' procedures

* During quieter times you will be requested to assist the food and beverage assistants

Requirements for the role of Receptionist:

* Must be available to work flexible shifts, including weekend shifts, 37.5 hrs per week (5 days)

* Excellent standard of personal appearance

* Excellent communicator in person and on the telephone

* Warm and friendly disposition

* Genuine desire to serve our guests

* Organised and good attention to detail

* Accurate data entry and computer work

Salary for the role of Receptionist is given as £23,308 / per annum for a 37.5hr week (£22,308 + £1,000 per annum share of the guaranteed service charge / plus an additional end of financial year service charge bonus paid / other company benefits. Live out only. Transport will be desirable due to shift work required unless you live in the local area.

Please send an up to date copy of your Curriculum Vitae.

N.E. Recruitment is acting as an Employment Agency in relation to this vacancy

We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.

Candidates must be eligible to live and work in the UK