Receptionist

Description:

We are recruiting on behalf of our client, Seaham Hall, home to the award-winning Serenity Spa, for a passionate and service-driven Spa Receptionist to join their dedicated team.

This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, luxury guest experience from arrival through to departure.

Role & Responsibilities

* Deliver an exceptional guest journey from pre-arrival to departure

* Manage spa bookings efficiently, maximising availability and revenue opportunities

* Complete all reception administration, including guest profiles, payments, and reporting

* Maintain expert knowledge of spa treatments, packages, and promotions

* Conduct engaging spa tours for guests

* Handle guest queries and feedback professionally

* Liaise with other departments to ensure seamless operations

* Maintain exceptional presentation standards across reception areas

Requirements

* Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)

* Exceptional communication and guest service skills

* Knowledge use of Microsoft, Windows and Outlook

* Excellent organisational skills with the ability to multitask

* Professional, well-presented, and aligned with luxury brand standards

* Flexible, reliable, and a strong team player

Employee Benefits

* Comprehensive in-house training

* Clear progression opportunities

* Share of monthly service charge

* Staff discounts on spa experiences, retail & vouchers (up to 20%)

* Pension scheme & Wagestream access

* Uniform provided

* Free onsite parking

* Opportunities to participate in charity, team and wellness events

* Employee of the quarter recognition scheme

Hours of Work:

Up to 40 hours per week across shifts between 6am–10:30pm, including weekends and bank holidays