Receptionist

Description:

Receptionist
London Bridge
£27,000 + Benefits

About the Role

An exciting opportunity has arisen for a Receptionist to join a premium flexible workspace environment based in London Bridge.
This is a front-facing, hospitality-led role where the Community Host will act as the first point of contact for all members, clients and visitors, delivering an exceptional and memorable experience every day.

The role is central to creating a vibrant, professional and welcoming community, while also supporting the smooth day-to-day running of the centre and contributing to commercial performance.
This opportunity would suit someone who thrives in a fast-paced, people-focused environment and takes real pride in delivering outstanding customer service.

Key Responsibilities

Customer Experience & Community

Deliver a warm, professional and engaging welcome to all visitors and members
Build strong relationships and support a positive community culture within the centre
Support onboarding and move-ins to ensure a seamless experience
Handle queries efficiently and resolve issues at first point of contact
Support networking events and community initiatives
Maintain exceptional presentation standards across all communal areas

Meetings & Events

Support the setup and delivery of meetings and events
Ensure rooms are fully prepared and presented to a high standard
Assist with AV/technology setup and room turnarounds
Support smooth delivery of events from start to finish

Commercial Support

Identify upselling opportunities across workspace, meetings and additional services
Support tours and viewings of the space for prospective clients
Assist in driving occupancy and revenue performance
Ensure show offices and meeting spaces are always immaculately presentedOperational Support

Support day-to-day operations and front desk management
Monitor communal areas and report maintenance issues
Assist with supplier coordination and deliveries
Maintain high standards of cleanliness and presentation at all times
Support administrative tasks and system updatesCompliance & Health & Safety

Follow all company policies including GDPR and AML requirements
Support daily health & safety checks and reporting procedures
Assist with incident reporting and emergency procedures
Ensure contractor compliance while on site

About You

The ideal candidate will be:

Highly professional, well presented and reliable
Naturally customer-focused with a hospitality mindset
Energetic, enthusiastic and confident dealing with people
A strong team player with excellent communication skills
Calm under pressure with the ability to multitask
Proactive with strong attention to detail
Comfortable working in a fast-paced, hands-on environment
Experience & Skills
Previous experience in hospitality, coworking, serviced offices, retail or customer service is highly desirable
Confident using booking systems, email and Microsoft Office
Strong communication skills and a professional approach
Customer-focused with a genuine passion for service delivery
Comfortable supporting a varied and dynamic workload

Qualifications

Minimum 5 GCSEs (including English and Maths grade 4/C or above)
Further education in Hospitality, Business or Customer Service is advantageous but not essential

What’s on Offer

Competitive salary and benefits package
Opportunity to work in a premium, design-led workspace environment
Training and development opportunities
Strong focus on career progression within hospitality and operations
A dynamic, people-first working culture