Reception Team Leader

Description:

Reception Team Leader - £29,000 - Excellent Career Development

Take your first management step with a supportive employer where your hospitality career can thrive.

Are you an experienced Reception Team Leader looking for your next opportunity in Windsor? This is a fantastic chance to join a beautiful hotel offering genuine career progression, excellent employee benefits and a supportive team environment. If you're ready to move into your first management role or continue developing your leadership skills, this could be the perfect opportunity.

Why apply / What's in it for you?

Salary of £29,000
Flexible access to earned wages through the Stream financial wellbeing app
A paid day off to celebrate your birthday
24/7 Employee Assistance Programme for you and your family
Employee recognition and reward programmes
Staff appreciation events throughout the year
Discounted accommodation for family and friends
Employee food and drink discounts across the group
Ongoing training and development opportunities
A supportive environment where you can grow your careerKey Responsibilities as a Reception Team Leader;

As part of the front office leadership team, you will:

Lead the day-to-day operation of the reception department
Support, motivate and develop the reception team
Deliver outstanding guest experiences from arrival through to departure
Oversee efficient check-in and check-out procedures
Handle guest enquiries and resolve issues professionally
Manage room allocations, arrivals and departures
Ensure reception procedures and standards are followed consistently
Carry out Duty Management shifts when required
Work a rotating shift pattern across five days from seven, including weekends and bank holidaysWhat we're looking for

To be successful in this Reception Team Leader role, you'll have:

Previous experience working on a busy hotel reception desk
Strong knowledge of the Opera Property Management System
Excellent customer service and communication skills
Confidence to make decisions and resolve guest issues
Strong organisational skills with excellent attention to detail
The ability to remain calm under pressure
A flexible approach to shifts and working patterns
A positive attitude with a passion for hospitality and leading a teamIf you're looking for your next Reception Team Leader opportunity in Windsor, we'd love to hear from you. Apply now and take the next step in your hospitality career with a business that invests in its people and supports your long-term development.

Job Number │ (phone number removed) / INDFOH
Location │ Windsor
Role │ Reception Team Leader

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy