Quality Systems Co-ordinator

Description:

Job Purpose:

As Quality Systems Co-ordinator, you are responsible for analysing, implementing, and maintaining quality management systems to ensure compliance with industry standards, regulatory requirements, and organisational objectives.

You will collaborate with cross-functional teams to identify areas for improvement, identify and implement corrective and preventive actions, and lead the internal audit process and drive continuous improvement initiatives based on the findings.

You will also be responsible for change management (ECO and concessions) and associated material management within the business.

Duties & Responsibilities

Collaborate with relevant stakeholders to design, implement, and maintain new elements within a robust Quality Management System

Ensure compliance with industry standards, regulations, and company policies

Develop and document quality procedures, processes, and work instructions

Process Analysis and Improvement:

Lead internal audit team and conduct regular audits and assessments to identify process inefficiencies and areas for improvement

Analyse data to identify trends and opportunities for enhancing quality and efficiency

Recommend and implement process improvements to optimise workflows

Control product change management activities within the business

Regulatory Compliance:

Stay abreast of industry regulations and standards related to quality management

Ensure that the organisation remains compliant with relevant regulatory requirements

Prepare and maintain documentation for regulatory submissions (where applicable)

Training and Development:

Develop and deliver training (where required) to ensure that employees are aware of quality standards, processes, and procedures

Provide guidance and support to employees on quality-related matters

Data Analysis and Reporting:

Collect, analyse, and interpret data related to quality metrics

Prepare and circulate reports and presentations, summarising quality KPIs

Communicate findings to management and recommend actions for improvement

Corrective and Preventive Actions (CAPA):

Lead analysis and investigations into customer and end-user quality complaints and issues

Develop and implement corrective and preventive actions to address root cause (where applicable)

Collaboration and Communication:

Work closely with cross-functional teams including manufacturing, design & development, and consumer services

Communicate quality objectives, requirements, and performance to internal and external stakeholders (where required)

Person Profile:

Proven experience in Quality Management, preferably in a regulated industry

Familiarity with quality standards such as ISO 9001 etc and quality toolbox.

Extensive working knowledge of SAP is essential, preferably within complex article management.

Strong analytical and critical thinking skills

Excellent communication and interpersonal skills

Detail orientated with a commitment to continuous improvement

Education and/or Experience

Qualifications and Skills:

Bachelor’s degree in a relevant field (e.g., Quality Management, Industrial Engineering etc) or demonstrable experience

Relevant certifications such as Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA) and ISO 9001 Lead Auditor are advantageous. Previous experience in auditing will be considered