Details:
- Salary: £50,000 - 53,948 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 2 days ago
Description:
Quality Lead
Salary up to £(phone number removed) + benefits
Fully remote
Our client is a Regulatory body looking for Quality Lead to join a newly formed Quality Assurance team. The Quality Lead postholder will provide Quality Assurance, ensure an appropriate framework is in place to maintain the quality of the clients decision-making and wider casework, and contribute to policy reviews, regular assurance exercises and training for new and existing caseworkers relating to Quality.
Experience required:
Demonstrable experience of leading and delivering Quality Assurance using QA methodologies, ideally in a complaints/ casework environment
Experience of dispute resolution and complaint handling
Experience of delivering against set targets and KPI's