Quality Engineer

Description:

Role Responsibilities:

* Responsible for all customer quality and engineering issues, providing proactive support and response.

* Understand customer requirements and expectations in detail, communicating with the internal team to ensure the requirements are fully understood.

* Serve as the main focal point for customers, internal teams, and suppliers for all quality and engineering issues throughout the program life, from initiation to end of life.

* Project manage product quality and engineering requirements through ISIR, capability studies, AAR, etc., in support of NPI, APQP, and PPAP.

* Define, specify, and support the project management, manufacture, and introduction of necessary test equipment and gauging to satisfy quality requirements.

* Define and optimise measurement techniques to deliver a stable and capable production process utilising SPC and support DOE activities when required.

* Support design reviews and prototype builds.

* Lead the team in preparation of Control Plans and support D/PFMEA reviews as appropriate, documenting output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.

* Support production team training in relation to customer expectations and quality requirements.

* Take responsibility for recording, progressing, responding to, and closing out customer concerns utilising 8D or other problem-solving techniques as required.

* Support Supplier APQP and supplier development and improvement.

* Manage and report customer-specific KPIs related to Reject PPM and CAR performance.

* Conduct internal and external audits.

* Support launch activities as appropriate through PPIR reports, Interim PSW, and alerts.

* Monitor warranty acceptance rates and maintain responses to pallets within identified timing.

* Conduct negotiations to correct warranty billing.

* Manage open warranty projects and maintain zero aged open current model projects.

Preferred Education & Experiences to Fulfil Role (Essential & Desirable):

* Proven experience in Quality Engineering in Automotive 1st Tier.

* Degree, HND, HNC, IQA, or equivalent.

* Previous plastics experience preferred.

* Ideally exposure to Jaguar and Land Rover.

* Experience with customer and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP, etc.

* Strong customer focus.

* Analytical with excellent problem-solving skills.

* Good influencing and negotiation skills.

* Flexible and adaptable