Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Hailsham East Sussex
- Date: 4 days ago
Description:
Working 37 hours per week - Monday to Friday
The main purpose of this role will be:
• Responsible for leading and co-coordinating internal and external Continuous Improvement activities including Non-conformances and Customer Complaints/Returns.
• Ensuring a consistent/detailed approach using Root Cause Analysis and Problem-Solving Tools such as 8D or 5Whys.
• Improving quality in line with customer expectations and industry standards. Carrying out inspection duties as and when necessary.
• This role involves travel to client sites. While most work will be carried out from your usual base, you may be required to attend client meetings, site visits, or events as part of your duties. Travel will be planned in advance wherever possible, and all reasonable expenses will be covered.
Key Accountabilities:
• Understand customer requirements and industry best practice to help develop a strategy for improving the quality of all products.
• Lead co-ordinate root cause analysis of quality issues relating to manufactured product, purchased parts and customer complaints to install permanent solutions and prevent re occurrence.
• To own the Return Merchandise Authorisation process, ensuring that customer feedback and fulfilment is driven to the highest standards of service.
• To manage the administration of the internal quality process to ensure speed of containment, corrective action, identification of root cause and resolution of issues.
• Working as a hands-on member of the Quality team to deliver the required outcomes.
• Assist with supplier selection through robust qualification processes, inclusive of aligning process capabilities and ensuring robust Quality Assurance practices are in place.
Essential Skills/Experience:
• Experience in the use of Continuous Improvement tools and techniques
• Structured, organised approach to work providing a consisted/detail approach to problem solving.
• Five years’ experience working in a similar manufacturing environment and possess a good understanding of using Quality and Process management tools and methodology.
Desirable Qualifications:
• Degree qualified Mechanical Engineer
• Qualified to ONC/HNC level in Mechanical Engineering/Manufacturing or relevant Quality professional