Quality Compliance Manager

Description:

Halyon Care North West are seeking a dedicated and experienced Quality Compliance Manager working on contract part time approximately 2-3 hours a week to oversee the operations of family-owned business that are a specialist mental health provider offering bespoke person-centred care to adults with varying mental health needs. The Quality Compliance Manager will play a pivotal role in ensuring that provide an efficient delivery of high-quality care services to their clients by effectively managing and supporting the team and registered manager.

Key Responsibilities

• Collect data from various departments to  track performance against established KPIs.

• Prepare and submit a monthly summary report to the Director, highlighting key achievements, challenges, and areas for improvement.

• Utilise data collection tools to gather relevant information.

• Analyse data to identify trends and areas requiring attention.

• Ensure data integrity and accuracy.

• Organise and conduct training sessions on the framework’s principles, processes, and tools.

• Offer ongoing support and guidance to staff to address any issues or challenges.

• Monitor compliance with statutory guidance and regulatory requirements.

• Conduct regular audits to ensure the framework is applied correctly.

• Address any non-compliance issues promptly and effectively.

• Communicate regularly with managers, staff, and service users to gather input and feedback.

• Facilitate meetings to review framework progress and address concerns.

• Ensure stakeholders are informed of framework updates and changes.

Qualifications and Skills:

Proven experience in a senior management role within the healthcare or social care sector, with a focus on mental health services.
Proven track record of successfully managing operations in a care home and leading teams to achieve strategic objectives.
Exceptional knowledge of CQC regulatory requirements and standards relevant to Mental health care services.
Strong leadership, communication, IT, and interpersonal skills.
Ability to analyse data, identify trends, and make data-driven decisions to improve performance.
Commitment to delivering high-quality care services and promoting the well-being of clients.
Good knowledge of IT systems including industry led digital software.

Due to the current needs of the service, it is a necessity you have sound knowledge around CQC and its framework, as you will be working closely with Halcyon North West and the senior management team to create and implement a business improvement plan to get the service back to where it needs to be