Quality Assurance Manager

Description:

Overview of the role:

This role is responsible for implementing and maintaining a vision and plan for providing quality outcomes for our residents in collaboration with the leadership team and other employees. The Quality Manager will promote and oversee performance improvement activities that support achieving quality benchmarks and in doing so, will also promote the use of technology within the services.

SKILLS KNOWLEDGE & QUALIFICATIONS

The Role:

1. (a) be responsible for reviewing and improving our existing Quality Management System (including policies and procedures), having regard to the CQC’s standards. You will then monitor the improved systems against agreed targets;

2. (b) have overall responsibility for the of handling complaints and investigations, whether made by clients, their next of kin, social services or the CQC; and

3. (c) will ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections. Particular focus will be placed on the regularity of supervisions, appraisals and training of staff.

Required:

· Previous experience as a Clinical Quality Manager

· NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary

· Must have comprehensive understanding national minimum standards, CQC and Care Inspectorate regulations.

· Prior knowledge and experience of working within domiciliary and residential services.

· Have experience of managing relationships with central functions and operations

· The ability to manage a busy workload and prioritize tasks on own initiative, working to tight deadline

· Highly motivated and good communication skills

· Proficient computer skills in word processing, database use and spreadsheet applications.

· Able to travel to our Care Homes in Crawley, Kent and Croydon.

Desired:

Extensive knowledge of quality systems within domiciliary / residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer or similar quality assurance role within the Health and Social Care industry. Alternatively, you may have gained the necessary skills and experience in a previous role as a Branch Manager in a domiciliary care company.

Main Responsibilities

1. To provide expert advice to Directors, management and operational staff on Quality Assurance Systems and activities.

2. To be responsible for scrutinising and monitoring our operational activity, with a view to ensuring compliance with, and exceeding of, the standards required by current legislation, regulation, guidance and practice standards.

3. To provide a proactive approach to quality assurance activities within the Quality Assurance Systems to ensure that quality of work across all of our domiciliary / residential care provision is improved.

4. To make an active contribution to embed audit and evaluation into services and support a learning and continual development organisational culture.

5. To report regularly to senior management at quality assurance meetings.

6. To be responsible for monitoring outcomes against inspection criteria and ensuring that information is fedback to improve service delivery to meet timescales.

7. To provide ongoing casework audit and feedback regarding audit outcomes and tracking corrective action.

8. To be responsible for the ongoing development of systems for a range of audit activities to inform practice improvements and service developments and to ensure they continue to meet statutory and regulatory requirements.

9. To develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and care workers, in order to inform service improvements.

10. To work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of provision.

11. To keep up to date with research and changes in relevant legislation, guidance, regulation or practice standards to inform best practice and best use of resources.

12. To conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants, inviting the staff concerned to investigatory or disciplinary meetings and producing investigatory and/or disciplinary reports at the conclusion of the enquiries.

13. To represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and/breaches of the CQC standards and other relevant legislation and regulations.

14. To ensure that suitable file audit procedures are in place and are adhered to, thereby making our filing and record systems fit for purpose with regard to CQC and/or local authority inspections.

This list of duties and responsibilities is by not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required. You will be provided a company mobile phone and laptop.

This job description is subject to regular review and appropriate modification.

There are many great reasons to join our team and what can offer:

* Great opportunities for further training and development

* Full-time, 40 hours per week

* Salary £50,000.00 per year

* Company pension

* 28 days annual leave including bank holidays

* A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.

Schedule:

* Monday to Friday 9am to 5pm although this may vary and include some weekends i.e. for spot checks etc