Details:
- Salary: £27,500 - 37,400 - Annum
- Location: Greater London Kingston upon Thames
- Date: 2 weeks ago
Description:
Quality Assurance Complaints Administrator
Summary
£27,500* - £37,400* per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in
common. We're proactive, collaborative and always go the extra mile to support our team.
Just like you.
As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details.
In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.
We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well.
What you'll do
Investigating complaints with suppliers to provide adequate responses to customers according to set SLAs
Spotting trends in a timely manner and escalating trending issues
Highlighting live cases to buyers according to urgency
Responding to customer complaints received by email or letter
Building strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plans
Collaborate with our central Customer Care team in Scotland and other internal departments across Lidl GB
Providing various Ad hoc administrative support on Quality Assurance tasks
What you'll need
Experience in a complaint handling role in the retail space is desirable
Fantastic understanding of the importance of customer experience
Very good level of written and verbal communication
Excellent people skills and a highly professional attitude
Previous use of CRM (e.g. Salesforce) is beneficial
Active team player and collaboration skills are essential
Analytically minded with a keen eye for detail would be beneficial
Good understanding of Microsoft Office Excel and Outlook
Organised and with good time management skills
Excellent organisational skills and the ability to prioritise conflicting deadlines
What you'll receive
30-35 days holiday (pro rata)
10% in-store discount
Ongoing training
Enhanced family leave
Pension scheme
Plus, more of the perks you deserve
If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
*includes 10% non-contractual London Weighting allowance
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment