Quality and Performance Coach

Description:

The role:

The role of the Quality and Performance Coach is the line management of a team of Tutors, monitor individual Tutors in their scheduled delivery in order to ensure achievement in line with expectation and defined timescales.

The role is predominantly field-based line management of Tutors, with appropriate administration time applied.

Key responsibilities:

To continually improve the quality of the learning experience by ensuring programs of learning are completed in line with expectation.

At the first engagement with a Tutor either new to the company or new to the Quality and Performance Coach ensure and record confirmation that the Tutor has been inducted, has access to any and all relevant electronic information, curriculum plans, resources and systems, and fully understands how to use and implement these systems in order to create records of learning and achievement in an agreed format.

Initiate and conduct weekly contact with all allocated Tutors in order to establish and record individual Learner progress and attendance.

Ensure Tutors have access to all evidence for each Learner of learning start points and initial assessment results.

Ensure Tutors have access to and keep up to date the agreed format for the keeping of evidence of learning, either in paper based or ePortfolio format.

On a weekly basis report to the Quality Performance Manager Lead on the previous weeks individual Learner attendance and progress, updates on action plans for Learners and Tutors.

On a weekly basis report to the Quality Performance Manager Lead on planned Learner attendance, timings and locations for programs of learning delivery in the following week.

On a weekly basis identify and report to the Quality Performance Manager the availability and location of the evidence of Learner progress for evaluation of quality at defined formative stages for interim quality assurance sampling.

On a weekly basis identify and report to the Quality Performance Manager the availability and location of the evidence of Learner program of learning completion for the purpose of timely summative quality assurance sampling and where appropriate certification claim.

On a weekly basis monitor feedback provided by Internal Quality Assurance to individual Tutors as a result of quality assurance activity including observation of teaching, learning and assessment practice, and ensure that Tutors comply in a timely manner with quality assurance actions as set and defined.

Initiate, implement and monitor individual Learner action plans for those Learners at risk of not completing in line with expected timeframes.

Conduct monthly one to one meetings with Tutors for the evaluation of performance, initiate and implement action plans and provide feedback to the Tutor on their performance levels.

Evaluate and make recommendation to the Quality Performance Manager Lead on the suitability and capacity of individual Tutors to deliver programs of learning and regulated qualifications.

To provide feedback on the performance of Tutors to the Quality Performance Manager.

Responsible for the ensuring timely completion of quality monitoring, attendance and administrative documentation.

Provide performance related information to meet company timescales and deadlines.

To attend company performance and standardisation meetings as required.

Work with the Quality Performance Manager Lead to support the delivery of the Quality Improvement Plan.

Undertake and maintain a log of continuous professional development to ensure skills and knowledge are always up to date.

GENERAL DUTIES

To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.

To comply at all times with the Company’s data security policy. Also to respect confidentiality of information about staff, Learners and service users and in particular the confidentiality of electronically stored personal data in line with the General Data Protection Regulations.

Disclosure Barring (DBS) (formerly CRB) checks are a mandatory part of the recruitment process for staff. The Pathway Group aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an unspent conviction will not necessarily bar you from employment. This will depend on the circumstances and background to the offence and the position you have applied for. The Pathway Group is exempt under the Rehabilitation of Offenders Act. This means the convictions never become “spent” for work which involves access to Young People and Vulnerable Adults. Failure to disclose any “unspent” convictions may result in the offer of employment being withdrawn or if appointed could lead to dismissal. The Disclosure Barring Service (DBS) has published a code of practice for organisations undertaking DBS checks and a copy is available on request.

It is the responsibility of all Company employees to fully comply with the safeguarding policies and procedures of the Company. As a Pathway Group employee, you must ensure that you understand your role in protecting adults and children that may be at risk of abuse. Individuals must ensure compliance with their safeguarding training.

The Company is committed to a policy of equal opportunities. A copy of our policy is available from the human resources department.

The Company operates a no-smoking policy.

You should familiarise yourself with the requirements of the Company’s policies in respect of the Freedom of Information Act and comply with those requirements accordingly.

The role description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be varied, from time to time, after consultation with the post holder.

Any other duties as designated by your manager and which are commensurate with the grade.

NB. The role description is a reflection of the current position and may change emphasis or detail in light of subsequent developments, in consultation with the post holder.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

Pathway Group is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share and demonstrate this commitment.

The successful candidate will have to meet the requirements of the person specification and will be subject to pre-employment checks including an enhanced DBS check and satisfactory references.

Some final few words from our CEO

“If the company has a people-related problem to solve, the HR Manager will often be at the very centre of putting together a solution. HR Managers don’t get involved in just one area; they get involved in so many areas of the business. A HR Manager champions a company’s efforts to attract, train, and keep the best employees.”

“ As a new team member not only must you have the knowledge and skills but also have the right mannerisms and attitude to be able to get along with us and help me to protect, support and grow the business in the “best way for the business”.

We should be able to have an effective working relationship that is professional and one that takes ownership and responsibility to ensure our people deliver performance and our intended outcomes. We expect the new team member to hit the ground running, be role model for others and have a clear understanding of how they will make a difference and contribute to supporting me and the business.”

Safaraz Ali