Details:
- Salary: £13 - Hour
- Location: E8 Dalston Greater London
- Date: 1 month ago
Description:
Property Receptionist - East London – 2- 3 months – £13.00ph.
One of the UK’s largest property companies require a customer focused Receptionist / Resident Assistant to deliver the onsite operations at one of their beautifully developed buildings in East London.
This is a standalone role where you play a pivotal role in ensuring the residents receive an excellent level of service. Working Monday to Friday with some Saturday’s required.
Duties will include:
* Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
* Handle day to day enquiries and complaints from residents and escalating where required.
* Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
* Manage parcel overflow ensuring both residents and delivery companies are ‘managed’ to follow parcel strategy.
* Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
* Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
* Ensure the resident move in and move out process is seamless.
Requirements
* Previous Customer Service, Reception, Front of House, Concierge experience.
* Experience within property, hospitality, travel or similar would be an advantage.
* Strong written and verbal English skills.
* Well-groomed and professional appearance.
* Passionate about customer service.
* Ability to build relationships.
* Self-motivated and able to work alone.
This is temporary role to start immediately. Post your cv now!
(Ritz Rec Emp Bus)