Property Operations Manager

Description:

Property Operations Manager
Inverness

This role seeks to find someone who has first class administrative skills, the ability to liaise effectively with a wider team, the ability to support, experience of operational management, ability to manage and monitor financial performance, oversee the work schedule and manage the programming and arranging of routine maintenance as required. If this is you, read on….

Job Description

Operational Management role of a significant portfolio, you will be required to manage workload and processes effectively, supporting land agents and building surveyors.
Using the dedicated property management system to monitor, program and manage all routine lease event processes including rent reviews, lease renewals and extensions, lease expires and new lettings referring as required to the in-house land agency and building surveying teams.
Handling incoming property management enquiries, triaging repair and maintenance requirements, liaising with the land agency and building surveying teams and instructing contractors as required
Overseeing the property portfolio inspection schedule regime, programming and arranging inspections by the property management team
Overseeing property compliance checks e.g. gas, EICR, boiler servicing etc, arranging for approved contractors to carry out routine property compliance checks and routine maintenance works as required
Raise and manage all documentation required to enable project delivery and support progress through approval system
Co-ordinating debt recovery and allocation of payments received
Managing the monthly reporting process including producing summary documents
Managing and monitoring financial performance including coordinating budgeting and forecasting processes
Reviewing Standard Operating Processes to improve, streamline and automate as much as possible
Manage the team workload day to day to ensure compliance with client timeline and challenges
Attend all formal meetings with surveyors and Client to drive the process and business cycle reporting
Prepare and manage critical communications from internal teams to clients and manage stakeholder engagement
Skill-set

Degree standard education or equivalent (Prince2)
Outstanding problem-solving and influencing skills
Ability to prepare concise reports and prepare and deliver quality PowerPoint presentations to effectively lead discussions
Able to work with and manipulate spreadsheets /formulas
Analytical and quantitative skills
PC Literate - Microsoft Office Suite
Understanding of operational impact related to actions/decisions
Motivated to work in a fast-paced organisation
Demonstrates an effective communication style, with the ability to adapt. We are proud to offer award-winning benefits to support and reward our employees
Benefits

25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits),
health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at workFinancial:

Pension
Company car allowance
Life assurance at 8 x basic salary
Group income protection, long term disability insurance
Interest free season ticket loan, bonus scheme - you will be eligible to participate in Company's Bonus Scheme
Share incentive plan
Financial and mortgage adviceTo apply for this role, please submit your cv or contact Angela / Brook Street (phone number removed)