Project Support Engineer

Description:

TXM Recruit are recruiting for a permanent Project Support Engineer:

Job Title: Product Support Engineer (PSE) – Rolling stock HVAC units

Location: Field based - East Midlands region - Derby

Salary: £Competitive Salary + Van + company credit card (Full valid UK driving licence).

Shifts: Monday to Friday DAYS 40 – 50 hours per week – overtime is paid at standard rate

Expenses are fully covered and a work van and company credit card are provided

Candidate must be willing to stay away 95% of the time with flexibility to work weekends if required

Reporting to the Operations Manager, Field Services. Taking instruction from Product Support Coordinator/Team Leader

The key aim of the role is to conduct the required support for our customers and products at both UK sites & customer locations. The Product Support Engineer is a key role to ensure that our UK products and services are meeting our customers’ expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.

Delivery

* Carry out appropriate modification programmes, repairs and maintenance on Company products – Rolling stock HVAC units. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.

* Working with the Project Management team on site or at depots to deliver projects within the budget and on time.

Ensure that all materials/parts, drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job

Quality, Health & Safety

* Comply with company and statutory Quality, Health & Safety, Environmental and other policies and procedures

* Proactively participate in Health & Safety management processes (e.g. 2MW, POWRA and Red Flag) using appropriate IT systems for reporting

* Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

Customer

* Identify revenue opportunities and report to the PSE Co-ordinator

* First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required via PSE Co-ordinator or Operations Manager

* Maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the company as a world class supplier of railway equipment and systems.

Continuous improvement

* Identify opportunities for improvement during delivery of Service Support work (increased efficiency, decrease throughput time, elimination of waste, etc.) and raise to PSE Co-ordinator or Operations Manager

* Implement & participate in 5S methodology wherever possible during on / off-site operations (e.g. customer location work areas, stores and Vans) in conjunction with PSE Co-ordinator and Lead Project Manager as required

* Actively participate in the group deployment of improvement initiatives (WMS, new technologies, etc.)

* Provide technical support for OE Contracts and aftermarket sections, as part of the Intelligent Asset Management Team.

* Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.

Education & qualifications

At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics.
Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.

F gas certification

Desirable qualifications

HNC/HND level / NVQ Level 4 / Foundation degree.

Brazing qualification desirable

Skills, Knowledge & Experience

Experience maintaining and repairing rolling stock HVAC units in a rail environment

Outstanding technical attributes & an aptitude for fault finding.

Significant technical ability in area of expertise (relating to our products).

Good understanding of Health and Safety legislation.

Ability to train others.

Sound IT skills (particularly MS Excel and Laptop/Tablet computers)

Ability to compile technical reports.

Ability to efficiently organise own work load.

Previous experience working on rail depots

Ability to work autonomously and as part of a team.

All candidates must be able to pass a standard medical and drugs & alcohol test