Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: London
- Date: 6 days ago
Description:
The Role
This is a 6 month FTC (With potential extention)
The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards.
You will manage end-to-end delivery across a portfolio of projects, acting as the central point of coordination between engineering, delivery, and service teams. This role requires strong governance, stakeholder management, and a structured approach to delivering predictable, high-quality outcomes in a regulated environment.
Key Responsibilities
* Deliver projects in line with agreed scope, timelines, budget, and contractual commitments
* Own the full project lifecycle from initiation through to service handover
* Manage multiple concurrent projects aligned to customer and business objectives
* Develop detailed project plans, estimates, and delivery schedules
* Monitor progress and proactively manage risks, issues, and dependencies
* Ensure project success criteria, testing, and deployment activities are met
* Deliver projects across cloud, security, workplace, and infrastructure domains
* Manage stakeholder communication, including senior customer engagement
* Work with third-party suppliers and partners to support delivery
* Support dispute resolution, negotiation, and risk mitigation
* Ensure smooth service transition and operational readiness
* Maintain full project governance and reporting (status, forecasting, dashboards)
* Manage change control processes, ensuring impacts and approvals are tracked
* Support portfolio-level reporting and alignment with PMO standards
* Ensure compliance with financial services regulations and audit requirements
Experience & Knowledge
Essential:
* Proven experience delivering complex technology projects
* Strong knowledge of project management methodologies and best practices
* Experience delivering within regulated or financial services environments
* Experience working with third-party suppliers and delivery partners
* Strong commercial awareness including budget and cost control
* Experience with project tools (e.g. Jira, ServiceNow, MS Project)
* ITIL awareness and understanding of service transition processes
* Project management certification (PRINCE2, PMP, Agile or equivalent)
Desirable:
* Experience within managed services or MSP environments
* Experience delivering cloud, infrastructure, or transformation programmes
* Exposure to large-scale transition or outsourcing projects