Project Coordinator

Description:

Role: Project Coordinator

Location:  Homebased (Occaisional travel to Gateshead office)

Competitive Salary: £24,000 Per Annum

Fantastic Hours: Monday-Friday 08:30 - 17:30

The task at hand: The Project Delivery Coordinator will be a pivotal role within the project delivery team and be responsible for managing the delivery of Onecom projects for products and services to internal and external customers to include, but not limited to, Wholesale Line Rental and Calls, Hosted Telephony Solutions, Data Connectivity, WAN’s and On-Site Telephony Systems. 

You'll be great in this role if: 

- You have outstanding attention to detail and accuracy

- You have an excellent understanding of Telephony solutions

- You are orgainised, able to work to deadlines and prioritise workload

- You have customer service experience

What you’ll be busy doing: 

- Project manage the smooth delivery of Onecom products and services to customers including, but not limited to:

-Wholesale Line Rental and Call Services;

-Data Connectivity Solutions including ADSL, EFM, DIA and Leased Lines;

- Hosted Telephony Solutions

- On-Site Telephony (PBX) Systems.

- Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers

- Understanding the solution and process bespoke to the customer

- Act as the single point of contact during the delivery process and ensure high levels of customer satisfaction are maintained

- Manage the on-boarding of new customers in-line with the internal company processes and procedures

- Provide regular communication, support and project status reports to customers via email and telephone

- Provide support to Project Delivery Managers

- Management and provision of orders for all products and services using carrier portals or order forms where required

- Attend customer meetings (where required) to discuss product and service delivery in-line with customer requirements

Onecom Perks and Benefits:  

Agile working: Enabling our people to work where they work best, using our Agile Working Policy

Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year

Birthday Break: Day off for your birthday, during your birthday month

MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks

Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme

Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support

Pension: We offer 9% combined pension contribution

Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support

Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption

Rewards: Quarterly employee reward programme and annual awards

Discounts: Discounts on tech 

Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer

Socials: Work hard and play hard with our all-expenses paid company events and parties

Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners

Academy: Limitless professional development with access to our in-house training academy 

Who we are 

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 

Equity, Diversity & Inclusion 

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 

Notice to Recruitment Agencies 

Onecom operates a direct sourcing model and does not accept speculative CVs