Details:
- Salary: £75,000 - 80,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Brentford Greater London
- Date: 5 days ago
Description:
Our client seeking an experienced Program Manager with a strong Microsoft Dynamics 365 background to lead and govern the full portfolio of Dynamics projects across the UK & Ireland (UK&I) region. This is a senior client-facing role responsible for driving program-level delivery, managing multiple concurrent D365 engagements, and acting as the primary point of escalation and trust between the delivery organisation and client stakeholders. The ideal candidate combines deep functional/technical grounding in Dynamics 365 with mature program management skills — governance, risk management, commercial awareness, and stakeholder leadership.
Required Skills & Experience
* 10+ years in IT program/project management, with a minimum of 5+ years specifically managing Microsoft Dynamics 365 implementations (CE, F&O, or Business Central).
* Proven track record delivering multiple concurrent D365 programs in a client-facing, consulting/SI environment.
* Strong understanding of the D365 implementation lifecycle — requirements, design, configuration, data migration, integration, UAT, cutover, hyper care.
* Demonstrated experience managing senior client stakeholders through to program closure and sign-off.
* Solid grounding in program governance frameworks, RAID management, and delivery methodologies (Agile, PRINCE2, PMP, or equivalent).
* Commercial acumen — budget ownership, forecasting, and margin management.
* Excellent communication, negotiation, and executive presentation skills.
* Based in the UK, with willingness to travel to client sites across UK & Ireland.
Desirable
* Microsoft certifications (e.g., MB-700 Dynamics 365: Solution Architect, PL-600 Power Platform Solution Architect).
* PMP, PRINCE2, or MSP certification.
* Experience working within a Microsoft Partner or System Integrator environment.
* Exposure to Power Platform (Power Apps, Power Automate, Power BI) alongside core Dynamics modules.
* Experience across multiple industry verticals (manufacturing, public sector, financial services, retail)