Production Print Specialist (PPD) - Cornwall

Description:

ROLE Production Print Specialist
LOCATION Cornwall and surrounds  
 
We're looking for an experienced Production Print Field Service Engineer to deliver high‑quality technical support across a range of Production Print products. This role focuses on providing exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. You will also play a key part in supporting and coaching a team of PPD Field Service Engineers.
We are open to candidates from a Print Production background who are interested in career advancement.

What You Will Be Doing

Deliver installation, maintenance, and repair services to customers, ensuring all work meets agreed SLAs.
Provide first‑line technical advice and support across Production Print products.
Follow level‑two escalation processes to ensure faults are resolved quickly and customer satisfaction is maintained.
Support Field Service Technicians in adopting best practices, utilising systems effectively, and following correct procedures.
Take a lead role in ensuring Operator Replaceable Unit (ORU) customers are confident and competent with processes and workflows.
Provide clear updates on escalation status via internal systems, ensuring all stakeholders remain informed.
Deliver technical coaching to Field Service Technicians, supporting talent development and continuous learning.
Communicate technical updates and information from the technical support teams to ensure engineers have the latest knowledge required to resolve faults efficiently.  Skills 
Strong knowledge of Production Print technology and workflows.
Excellent electrical, technical, and mechanical engineering skills.
Advanced fault‑diagnosis capability.
Experience providing remote technical support.
Strong customer‑handling skills with a professional, calm approach.
Confident communication skills — written and verbal.
Ability to coach, mentor, and support Field Service Technicians.
Strong presentation skills.
Package & Benefits

Up to £40,000
Company car
Inclusive, supportive working environment
Holiday entitlement + volunteering leave + option to purchase additional holiday
Flexible retirement planning
Wellbeing support (physical, emotional, financial)
Long‑term learning and career development opportunities
Opportunity to grow within a forward‑thinking, future‑focused organisation
Interested?
If you are currently seeking a Production Print position, please send your CV via the link below or contact our mainline on (phone number removed) and ask for Nicola Foxall ((url removed)) for a confidential chat.
Pure Talent Group Ltd is a UK‑based Engineering recruitment company specialising in Field Service, Production Print, and Technical Engineering roles across the sector.

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