Product Support Supervisor

Description:

Our client are a market leaders in digital telecare and Technology Enabled Care (TEC), their products and services combines specialist people in the UK’s most innovative TEC monitoring centre, with future-led, cloud hosted, digital technology.
 
They are looking for a Product support supervisor  to join them. This is a really exciting opportunity as you will be part of a growing company and the role will be a very rewarding opportunity due to being in volved in a couple which ensures assisted living people have a better quality of life.
 
The purpose of the Product Support Supervisor is to lead and manage technical product support helpdesk teams. Your primary focus is to align team efforts with achieving optimum closures on fault cases.

Below are some further details on the role.
 
Responsibilities will include:

Scheduling, coordinating, directing, and mentoring team members to ensure swift and efficient service delivery.
You will collaborate closely with decision-makers and other departments to identify, recommend, develop, implement, and optimise processes and systems—all aimed at enhancing the customer experience and driving team efficiency.
Oversee the dispatching of cases to ensure balanced workload distribution among support technicians.
Monitor and manage case loads to ensure timely resolution and adherences to SLAs.
Regularly review cases to ensure compliance with quality standards and best practises
Conduct quality assurance checks on case handling and customer interactions.
Identify areas for improvement in Technical Customer Service Support 
 
To be suitable for this role you will:

Proven experience working in a team leader/Supervisor role ideally working in a technical support role
You will have good experience helping support and mentor colleagues 
Role: Product Support Supervisor
New Milton, 
Salary: 25-30K plus exceptional Benefits

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

This is a permanent position