Details:
- Salary: £30,000 - 37,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: BA1 Bath Bath and North East Somerset
- Date: 2 weeks ago
Description:
Product Support Specialist
Location: Bath
Salary: Up to 37,500
About the Role
A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team.
This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments.
Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.
What You'll Be Doing
* Providing remote technical support and troubleshooting for software and instrument integration issues
* Install, configure, and maintain software solutions and supporting infrastructure
* Support integrations with analytical and laboratory instrumentation
* Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
* Deliver customer training and assist with software implementations
* Support database configuration, upgrades, and system migration
* Create and maintain technical documentation, FAQs, and user guides
* Assist with validation activities within highly regulated environments
* Work closely with customers to understand requirements and deliver effective solutions
* Travel to customer sites across the UK, with occasional European and international travel
What We're Looking For
* Strong troubleshooting, diagnostic, and analytical skills
* Experience supporting hardware and software environments
* Excellent communication skills and a customer-focused approach
* Ability to manage workloads effectively and prioritise tasks
* Strong IT knowledge, including Windows environments and database technologies
* Comfortable working both independently and as part of a collaborative team
What's on Offer
* Opportunity to work with cutting-edge software
* Structured career development and progression opportunities
* Competitive salary package
* 24 days annual leave plus bank holidays, increasing with service
* Additional Christmas shutdown day
* Private medical insurance through BUPA
* Scottish Widows pension scheme
* Death in service benefit
* Cycle-to-work scheme
* Access to gym facilities
* Annual Centre Parcs team-building weekend for employees and their families
* Supportive, collaborative culture within an award-winning organisation