Product Support Engineer

Description:

A large agricultural company situated on the outskirts of Bury St Edmunds, Suffolk are currently recruiting for a Product Support Engineer.

This is a permanent position paying between £29,000 - £38,000 per annum, depending on experience.

Who are the company?
This business manufacture agricultural equipment that is sold across the world, have been established for over 40 years and have an excellent reputation in their sector.

What does the position involve?

As a Product Support Engineer you will be working closely with the After sales team
Conduct Product Training sessions for customers, dealers and internal teams
Create and maintain technical documentation, including troubleshooting guides
Build & maintain strong relationships with customers
Ability to diagnose complex technical issues, prioritise tasks and implement effective solutions in high pressured situations
Assist with duties in the workshop if required
Provide sound technical assistance to customers and dealers with any issues that arise and resolve the issues in a timely manner to minimise downtime where possible
Candidate requirements:

NVQ/Diploma or similar in Engineering is required
Will be a strong user of all MS office programs
Fantastic communication skills
Ability to read from technical drawings
Prior knowledge working with electrics, hydraulics and mechanics
Company Perks:

Statutory pension
30 days holiday (including bank holiday and shut down over Christmas)
Company mobile phone & laptop provided
Own tools supplied
Credit card supplied
Pool van given when travelling
Work wear and PPE given
Free parking
If you are a Product Support Engineer looking for a new challenge, apply online today or for more information, please speak with Tom, Carl or Jack. You will find my contact details on the Prime Appointments website.

We will look forward to speaking with you.

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