Product Support Engineer

Description:

Key Responsibilities:

Ensure products fully match our customer and market requirements by working closely with key internal and external stakeholders.
Ensure all build and test procedures capture keys aspects of a products functions.
Author build, test and production procedures.
Manage and oversee product ROV O&M Manuals including updates and new products.
Work with the Support team to conduct online product demonstrations and create meaningful online content suitable for social media.
Provide technical insight into Sales and Marketing literature.
Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
Log and review all customer support enquiries using the database.
Take lead and clearly document corrective action activities and exercises.
Manage and oversee end-product cycle testing ensuring all products meet or where possible exceed market requirements.
Manage, update and create product Systems O&M Manuals
Manage, update and create internal production and integration procedures.
Working with the support team create online content including webinars and product demonstrations.
Oversee first article testing.
Assist the R&D department as required.
Complete technical bulletins as required.
Ensure our products fulfill our customers' requirements from a technical and commercial standpoint.
Any other duties, as required by the Company.
Interpret internal specifications and documentation and transpose them into a customer-based interface represented through manuals and product demonstrations. Oversee and take lead on new product development.
Provide end users with clear documentation, take lead on new product demonstrations. Provide occasional technical support.Beneficial Skills / Qualifications:

HND preferably in an Electrical/Electronic Engineering discipline (or equivalent)
Excellent working knowledge of Microsoft Word or equivalent authoring programme
Able to read and understand electrical and hydraulic schematic diagrams
Ability to write and present Technical Reports and Product Bulletins
Ability to consider and grasp all Engineering disciplines during decision making process
Have an in-depth working knowledge of Microsoft Office
Ability to always consider the safety aspects of written instructions
Sound hands-on technical background backed up with good tool skills
Passionate and self-motivating team player
High attention to detail and design
Creative and forward thinking
Able to work to self-made deadlines and goals
Ability to lead a team and be a team member
Attentive to QHS&E Policies and Regulations
Excellent organisational skills - role will have some degree of autonomy
Excellent Presentation and public speaking skills
Willing to take lead and make firm decisions based on sound end-user understanding
Background in a similar manufacturing environment
Background in producing technical documentation and supporting information
Previous experience in a hands-on tools-based role
Customer-facing technical role
Safety conscious
Attentive to ISO 9001 QA systemsAdditional Details:

37 hours per week (Mon-Thurs 8.30am to 4.30pm and Friday 8.30am to 4pm with a 30 minute unpaid lunch break)
25 days holidays and 8 bank holidays
5% pension
Private healthcare
2 x base salary life insurance