Product Operations Manager

Description:

BMC Recruitment Group are currently recruiting for a Technical Operations Manager for their client in Peterlee, Durham.

Are you driven by data, obsessed with efficiency, and ready to make a real impact across cutting-edge smart access technology?

You’ll Join a team where your skills don’t just matter—they make an impact.
You are a hands-on, solutions-focused leader that will help to power operational excellence across the clients in Europe. You’ll proactively identify risks and solve problems before they escalate, ensuring accuracy and clarity in every report and system.

You’ll ensure product implementations, documentation, and issue resolution processes are seamless, efficient, and aligned with business goals.
You will be able to connect technical solutions with real-world customer needs.
This is more than a role—it’s your chance to become the critical link between teams, systems, and innovation.
  
Key Benefits:

Full time 37 Hours a week
Monday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pm
Free parking
4 x death in service cover
Private Medical Insurance (BUPA – Individual cover)
Medicash (Health Cash Plan) – individual + up to 4 children)
Salary Sacrifice Pension Scheme
2 days per year to take part in volunteering activities for a local charity of your choice
It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office. Responsibilities/Requirements:

You’re comfortable travelling, visiting sites, and getting into the detail
Own and maintain accurate, trusted data across Airtable/CRM platforms
Deliver impactful weekly performance reports highlighting project health, risks, and KPIs
Support purchasing with precise forecasting and demand planning across all product streams
Drive issue tracking and ensure fast, effective resolution with clear ownership
Provide operational backup to the Customer Support Team Leader
Act as the vital bridge between technical experts and customer-facing teams
Partner with global engineering teams to support product launches and adoption
Collaborate with UK/EU production teams to ensure smooth integration
Improve works orders, drawings, and documentation for consistency and efficiency
Maintain “always-ready” documentation for operations, support, and installation teams
Lead continuous improvement across product design, installation, and R&D feedback loops
Support project planning, installation reviews, and operational readiness If you thrive at the intersection of operations, technology, and teamwork, I want to hear from you. Email me (url removed) or apply online today