Details:
- Salary: £32,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Wolverhampton West Midlands
- Date: 1 week ago
Description:
Salary - Competitive plus Veolia Benefits
Hours - 40 hours per week, Monday to Friday
Location - 1 Station Road, Four Ashes, Wolverhampton, WV10 7DG
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.
The Customer Services team are the focal point for national Hazardous Waste operations, they ensure process compliance is maintained as well as excellent customer service. The team is constantly striving for continuous improvement and the Process Supervisor should cultivate an ideas culture in the team to help us improve.
What we can offer you
25 days of annual leave entitlement
Access to our company/people's pension scheme
Free physiotherapy service
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing
Ensure customer focus is maintained by mentoring and managing the available staff resource (up to 9 direct reports)
Ensure customer service expectations are delivered / exceeded
Daily process management of Customer Services Team (peak flow management)
Management and reporting of customer complaints / issues
Assist in production of departmental KPI's
Manage the mobilisation of large contract wins for the Haz Business
Provide National Customer Services Manager with monthly performance reports and action plans for improvement based on individual performance
Support departmental decision maker (National Customer Services Manager)
To engage with all key stakeholders to ensure continuous improvement of service delivery (Disposal / Sales / Logistics)
To maintain an excellent working knowledge of current reporting systems i.e.Salesforce
Provide accurate monthly reporting by working with National Customer Services Manager on KPI's such as: Quotation Turnaround Time, Quotation Numbers, Conversion Rates etc.
What we're looking for
Good working knowledge of Salesforce
Excellent communicator to build relationships with staff and customers alike
Previous working knowledge with KPI and target metrics is desirable
Working knowledge of salesforce
Previous knowledge of handling and managing customer complaints to a successful resolution status
Our promise to you
Apply today, so we can make a difference for generations to come.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply