Problem Management Lead

Description:

Problem Management Lead

Problem Management Lead required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.

In this exciting Problem Management Lead role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed. Problem Management’s role is to protect clients from any known issues.

This is a fantastic opportunity for a Problem Management expert looking for the next step up in their career. You will get to join a supportive, collaborative team where you will have the trust and autonomy to deliver and realise benefits for the business.

Day-to-day you will be responsible for:

Help to build, manage and own the problem management process in line with the business and client requirements.
Operate as the senior team member in charge in the absence of the Problem Manager.
Identify and classify Problems and their root cause, ensuring a timely resolution to prevent recurring Incidents in accordance with the Problem Management plan.
Provide recommendations for improvements.
Help to define and implement criteria and procedures to report problems identified.
Investigate and diagnose problems using relevant SMEs to assess root causes.
Help to support and develop your team to achieve the highest level of client satisfaction.

To be considered you will bring broad experience in an IT Support/Incident Analyst/Problem Analyst role. You will have demonstratable experience of leadership and problem solving skills.

Other experience required:

Experience in writing and using SQL queries.
Unix – ability to navigate file system and interrogate/edit files.
Ability to define and design complex solutions.
Client relationship management.
Ability to help build high performing teams.
Degree in Computer Science or Scientific/Technical discipline.
Ability to read Java code is highly desirable.

This is a hybrid role where you can expect to visit the office in Swindon 2 times per week, sometimes more, sometimes less, depending on business requirements. There is plenty of flexibility on offer.

In return, you can expect a salary of up to £45,000 plus excellent benefits including a 10% bonus, contributory pension, 25 days holiday and other perks.

If you are a Problem Analyst, Incident Analyst, Senior IT Support person with Problem/Incident exposure and looking for that next step, then APPLY NOW – interviews taking place immediately.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch