Private Patient Co-ordinator

Description:

Job Description

Private Patient Co-ordinator | New Hall Hospital | Full Time 37.5 Hours

An exciting opportunity has arisen at New Hall Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

You will be responsible for handling enquiries, booking outpatient appointments and following up patients’ journey through to surgery. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.

As the Private Patient Co-ordinator you will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions. 

In addition to this, you will support the Private Patient Team by attending promotional events in line with our local and corporate business development strategies.

The working hours will be between Monday to Friday, 9am to 5pm and may include occasional evenings and weekends for promotional events.

Duties will include but are not limited to

Handle all enquiries and book appointments via telephone, email or social media

Provide detailed information to patient enquiries whilst delivering excellent customer service

Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted

Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What you’ll bring with you

A strong desire to provide high levels of customer service 

An ability to manage own workload within a busy environment

Enthusiastic and empathetic character promoting positive attitude at work    

Confident communication skills on all levels, via telephone, email and in person

Demonstrate strong time management and organisation administration skills  

Benefits:

Contributory pension scheme

25 days’ annual leave plus 8 day’s Bank Holiday

Private Healthcare and Life Assurance

Free onsite parking and a subsidised staff restaurant

Access to our employee Ramsay Discount Programme and Blue Light Card

Wellbeing centre and access to 24/7 employee assistance line

Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. 

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. 

#ACX

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks