Principal Officer - Repairs - Housing

Description:

Principal Officer – Repairs

Location: Local Authority
Contract: 6 months (with potential extension)

Aatom Recruitment is currently seeking an experienced Principal Officer – Repairs to join a local authority on an initial 6-month contract, with the possibility of extension.

About the Role

This is a key leadership role responsible for delivering a high-quality, customer-focused repairs service. You will lead operational teams, manage contractor performance, and drive continuous improvement across the repairs and maintenance function.

Key Responsibilities

* Lead and manage the responsive repairs service, ensuring strong performance from in-house teams and contractors

* Oversee business support functions across repairs and voids

* Manage repairs cases from identification through to completion

* Handle disrepair cases and customer complaints

* Monitor performance and implement service improvements

* Ensure compliance with health and safety and relevant regulations

* Analyse performance data and report on outcomes

* Support internal teams and maintain effective stakeholder communication

* Deputise for the Repairs and Investment Manager when required

Key Requirements

* Experience managing property repairs services within housing or local authority

* Strong knowledge of contractor and repairs management

* Experience leading and developing teams

* Ability to manage budgets, resources, and risk

* Knowledge of construction health and safety legislation

* Strong analytical and reporting skills

* Excellent communication and stakeholder management

Qualifications

* Relevant construction qualification (e.g. RICS, CIOB) or equivalent experience

* Evidence of continued professional development desirable

Additional Information

* Full UK driving licence and access to a vehicle required

* Opportunity within a collaborative local authority environment

* Contract with potential for extension