Premium Dining Manager - Buffets

Description:

Description

To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets.  The Premium Dining Manager leads the teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations 

Key Responsibilities

Guest satisfaction scores 

 Service speed and efficiency 

 Food safety audit results 

 Labour cost vs budget 

 Team retention and engagement 

 Stock and waste control 

 Cleanliness and presentation standards 

Skills, Knowledge & Expertise

Operational Management 
Support daily operation of the food court and all outlets within it. 

Ensure service areas are fully prepared and staffed for trading periods. 

Monitor service flow and step in to resolve operational issues. 

Maintain high standards of cleanliness, presentation and food safety. 

Support peak service periods and high guest volumes. 

Assist with queue management and guest flow to enhance experience. 

Coordinate with kitchen and outlet teams to ensure smooth service. 

  Team Leadership 
 Supervise and support supervisors and team members on shift. 

 Lead shift briefings and ensure clear communication. 

 Support rota planning aligned to demand and budget. 

 Coach team members to deliver excellent service and efficiency. 

Support recruitment, onboarding and training. 

Address day-to-day people issues and escalate where appropriate. 

Promote a positive, inclusive and safety-first culture. 

Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor 

  Guest Experience  
Ensure a welcoming and efficient service for all guests. 

Handle guest queries and complaints professionally. 

Support improvements based on guest feedback. 

 Maintain accessible and family-friendly service standards. 

 Be visible and proactive on the floor during service. 

  Financial & Stock Control 
 Support labour cost control and efficient staffing. 

 Assist with stock ordering, control and rotation. 

 Monitor waste and support cost-saving initiatives. 

 Ensure accurate cash handling and compliance. 

 Support delivery of promotions and upselling opportunities. 

   Health, Safety & Compliance  
Ensure compliance with food safety and hygiene standards. 

 Support allergen and dietary requirement processes. 

 Ensure safe systems of work are followed. 

 Support audits and inspections. 

 Maintain accurate records and checks. 

 Ensure all team members hold required training and certifications. 

  Collaboration  
Work closely with other F&B venues, kitchens and operations teams. 

Support resort-wide events and peak periods. 

Liaise with cleaning, maintenance and supply teams. 

Deputise for the Buffet Manager when required. 

Job Benefits

Essential 
 Experience in a high-volume food service environment 

Supervisory or team leadership experience 

Strong organisational and communication skills 

Understanding of food safety and hygiene standards 

Ability to work in a fast-paced environment

Good problem-solving skills

Flexible to work shifts including evenings, weekends Christmas day and other public holidays  

   Desirable   
Experience in holiday parks or resorts 

Food safety qualification (Level 2/3) 

 Personal licence (where applicable) 

Experience managing rotas and staffing levels 

Cash handling and stock control experience 

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in