Details:
- Salary: £24,000 - Annum
- Location: West Malling Kent
- Date: 1 month ago
Description:
Pre-Offer Case Manager (Administrator) West Malling
* £24,000 Office based.
* Must Drive - Due to the location of the office unless you live very locally, free parking is provided
* Monday to Friday 8.30-5.30 office based for the first 2-3 months. After training, 1 day a week WFH.
My client is a leading specialist in Buy to Let Mortgages. I am supporting them in the hire of a Pre-Offer Case Manager, this position would suit a candidate with strong office administration experience, keen to work in the mortgage sector and have the opportunity to develop within this role.
The pre-offer team are responsible for processing mortgage applications submitted by intermediaries from the point of application to the point of formal offer.
This position requires accuracy, attention to detail, strong written and verbal communication skills, the ability to multitask and enjoy a being working in a fast-paced environment. Due to time critical projects at time you will need to adapt priorities, working as part of a team and on your own to achieve great results.
This role is not for you if you prefer to work on and complete one task at a time or if you thrive in an environment where there is little change to the routine.
People Related Tasks
* Build and maintain effective relationships with all new and existing clients.
* Act as the first point of contact with any queries on all mortgage applications from pre offer stage to
offer.
* Ensure timely, accurate and appropriate responses to telephone calls/enquiries
and any other correspondence from Mortgage brokers.
* Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and
seeking to resolve any queries that arise.
* Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
* Liaise with the underwriting team, ensuring that application requirements and conditions are
complied with and updated.
Daily Operations
* Works within prescribed procedures, practices and agreed SLAs.
* Inputs, updates and maintains data onto the system accurately reflecting the current stage of
each case.
* Dealing with any processing queries or documentation relating to each application.
* Manage the diary system to monitor applications and deal with any relevant tasks.
* Obtaining updates on the mortgage applications to ensure that they are progressing smoothly
from application to offer.
* Dealing with phone calls both incoming and outgoing.
* Actioning emails that are received.
Great benefits and team - please get in touch to hear more!
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INDCP