Porter / Drivers mate

Description:

Porter / Drivers Mate

Branston

Role and key responsibilities for Porter / Drivers Mate:

To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
Ensure the customer promptly receives their deliveries in excellent condition every time
Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery
Assist in the loading of vehicles as and when required
Ensure the customer is happy with their delivery before leaving the customer's premises
Check all returns and collections are made and are correct
Minimum Requirements for Porter / Drivers Mate:

DBS check
Excellent communication skills both face to face and on the phone
Ability to build rapport with customers
Problem Solver Working to resolve customer problems at the point of delivery
Takes pride in delivering exceptional customer service
Be flexible in relation to shifts and duties with excellent timekeeping
Be smartly presented at all times and have excellent customer service skills and be detail focused
Must be willing to upskill to a driver in the future
Pay rate: £11.44 per hour
Overtime £17.16 per hour after 48 hours worked

Working hours:
Flexible between 5:30 -7:30am start time and an average of 9.5 hours per day.
Tuesday to Saturday

In return for Porter / Drivers Mate:

Pension scheme
Training and development opportunities including Customer Service training, management training programmes, management opportunities
Uniform
Free car park on site
This job is commutable from the following areas ;Burton on Trent, Swadlincote, Derby.
If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately