Details:
- Salary: £30,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Horsham West Sussex
- Date: 6 hours ago
Description:
Product Support Analyst, Hybrid in Horsham - £30k - £40k
We are looking for a Project Support Analyst who is passionate about working in teams who are building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
We are seeking an analytical, process-driven Project Support Analyst to help improve our PMO function and optimize our software delivery framework. Operating within our Project Management Office (PMO), you will provide analytical, financial, and governance support across complex, multi-stream software development lifecycles (SDLC). You will maintain high-quality portfolio data, enforce Agile/hybrid stage-gate governance, and convert engineering metrics into actionable data for the senior leadership team.
Skills Required:
* 2+ years in an IT PMO or Project Support, ideally for a SaaS provider, or software engineering house or IT Security company.
* PPM Tools: Hands-on proficiency with project management software, specifically Jira, Azure DevOps, Asana, or MS Project
* Collaboration Platforms: Advanced administrative knowledge of Confluence, SharePoint, or MS Teams for document control and knowledge bases.
* Data & Analytics: Intermediate MS Excel skills for budget tracking and resource capacity data.
* Technical Literacy: Basic understanding of IT concepts such as the SDLC (Software Development Lifecycle), cloud environments (AWS/Azure), APIs, or infrastructure deployments.
* Framework Knowledge: Solid understanding of Agile, Scrum, Kanban, or Waterfall frameworks and their respective meeting cycles.
* Risk Management: Ability to identify, categorize, and track project risks, assumptions, issues, and dependencies (RAID logs).
* Document Management: Sharp eye for detail in maintaining formal change control records, version numbering, and technical documentation.
* Stakeholder Management: Ability to act as a bridge between technical developers, engineers, and non-technical business managers.
* The ability to proactively chase busy engineering teams for updates without creating friction.
* Excellent written skills for drafting concise, technical meeting minutes and action items during high-stakes sessions.
Education:
* Bachelor’s degree or equivalent practical industry experience preferred.
* Certifications: Entry-level credentials such as CAPM (Certified Associate in Project Management), PRINCE2 Foundation, AgilePM, or Professional Scrum Master (PSM I) would be useful but not essential
Please apply with your CV