Details:
- Salary: £14 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: Peterborough Cambridgeshire
- Date: 3 days ago
Description:
Job description
Job description
Job Purpose: To manage all aspects of the Help desk systems required by the clients contract. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.
Duties:
* To effectively administer the clients CAFM system in relation to PPM, projects and reactive maintenance on the contract.
* To monitor and record the response of Technicians to Help Desk requests and to ensure customer satisfaction with the service
* To control the administration of Planned Maintenance, reactive and projects process, in accordance with standard procedures including the issuing and tracking of all work dockets/work orders
* To monitor and record the response of Technicians to planned maintenance, reactive and projects dockets and to ensure follow up works are logged and completed
* To control the administration of sub-contractors and suppliers in accordance with standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook program's/site visit documentation, and the induction of sub-contractor visitors to site
* To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
* To receive and make welcome all visitors to the clients site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
* To compile and distribute data relating to utilities, maintenance work and operational costs
* Prepare any required reports generated from the CAFM system and/or manual
* Provide general administrative support to the contract
* To carry out all reasonable tasks that may be requested from time to time by the client or management
* To ensure compliance with KPIs and SLAs
* Creation and submission of the monthly KPI report & any other report required
Candidate Profile
Person Specification
Skills:
* Appointment subject to approved SC clearance
* Proven experience within a similar role
* Experience of CAFM Management
* Experience of SLA’s and KPI Monitoring
* Good IT skills including MS Word, Excel, Power point and Project
* Good level of interpersonal and customer relationship skills
* Smart, presentable appearance
Job Types: Full-time, Temporary contract
Contract length: 3 months, with a possiblity of becoming a permanent role
Pay: Up to £14.00 per hour
Job Types: Full-time, Temporary contract, Temp to perm