Details:
- Salary: £16.19 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: B29 Bartley Green City and Borough of Birmingham
- Date: 11 hours ago
Description:
Location: Birmingham – B29 5UT
Rate: £16.91 per hour
Contract: Temporary
Duration: Minimum 6 months
Positions: 2
We are currently looking for 2 experienced Planners to join a busy repairs and maintenance team based in Birmingham. This is a minimum 6-month temporary position, offering a strong opportunity for candidates with planning, scheduling or housing repairs experience.
Key Responsibilities
* Plan and schedule daily workloads for operatives and engineers.
* Allocate jobs according to priority, location, trade and availability.
* Manage operative diaries and ensure appointments are scheduled efficiently.
* Coordinate reactive and planned maintenance works.
* Liaise with residents, operatives, contractors and internal teams.
* Contact residents to arrange and confirm repair appointments.
* Monitor outstanding jobs and chase operatives or contractors where required.
* Reschedule appointments and reorganise workloads when circumstances change.
* Ensure urgent and emergency repairs are prioritised appropriately.
* Monitor jobs against SLA and KPI targets.
* Update repairs and scheduling systems with accurate job and appointment information.
* Assist with resolving access issues, missed appointments and outstanding works.
* Maintain accurate records and provide updates to management where required.
* Work effectively in a high-volume environment while maintaining excellent customer service.
Requirements
* Previous experience as a Planner, Scheduler, Repairs Planner or Maintenance Coordinator.
* Social housing or repairs and maintenance experience would be highly advantageous.
* Strong organisational and time-management skills.
* Confident communicating with residents, contractors and operatives.
* Good IT skills and experience using scheduling or repairs management systems.
* Ability to prioritise workloads and work to strict deadlines.
* Strong attention to detail and accurate administration.
* Comfortable working in a busy office environment.
Package
* £16.91 per hour
* 2 positions available
* Birmingham – B29 5UT
* Minimum 6-month contract
* Office-based role
* Opportunity to work within an established repairs and maintenance team