Details:
- Salary: £15.04 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: M34 Denton Borough of Tameside
- Date: 5 days ago
Description:
Planner/Scheduler Needed
Working as part of our scheduling planning team, taking responsibility for a geographical region ensuring jobs raised from site via a call desk are scheduled to mobile engineering team in a timely way, reacting to urgent jobs as and when they come in to ensure attendance , ensuring mobile team are fully utilised , other admin duties such as planning team holidays.
Specific Tasks and Responsibilities
* Develop a good understanding of the mobile FM team and their delivery of work.
* Develop a good working relationship with team leader and mobile technicians within your designated region.
* Ensure good levels of communication are in place between your self and all other team members both by Email and verbally.
* Have a good understanding of IT systems Excel is a must Vnexus is desirable but will be taught if not.
* Develop a good knowledge of the skill base and ability of the mobile engineers within your region
* Ensure jobs are allocated to the mobile team in a timely manner to achieve agreed SLA
* Ensure daily workable schedule is in place for each engineer your region.
* Understand the importance of and ensure each engineer has a full daily work schedule
* Have a flexible approach to urgent requests from the client and ensure urgent business critical and HSSE jobs are attended within agreed SLA
* Manage levels of overdue and on hold jobs for your region and keep to a minimum.
* Work with team to agree and allocate leave in a planned manner to ensure resource is available to provide expected service levels keeping holiday planner up to date.
* Assist on other regions to cover holidays / sick leave of other team members when required