Planner

Description:

Annual salary: up to £31,000.00

Planner

Contract Start July 2026
Contract , Permanent

Salary: £31,000 plus benefits

Join us on our new, exciting contract

Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region.

Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment.

Due to continued growth across the contract, opportunities are available for experienced Planners across South Worcestershire, North Gloucestershire, and surrounding areas.

About the role:

We are looking for an organised and proactive Planner to join our team. You will play an important role in ensuring works are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service.

Duties:
Schedule and plan works to ensure efficient use of operatives and resources
Use the MCM system to manage appointments, update job statuses and monitor progress
Track overdue tasks and support the team in meeting performance targets and KPIs
Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped
Communicate effectively with residents to provide updates and manage expectations
Support the repairs team by identifying and escalating operational issues where required
Monitor workloads and assist with planning cover for absences and holidays
Allocate work to subcontractors and raise material orders in line with procurement procedures
Ensure accurate use of IT systems, including PDAs and subcontractor portals
Maintain clear and accurate records across all systems
Deliver a professional, courteous and customer-focused service at all times
Adhere to health and safety requirements and company policies
Work collaboratively with colleagues to ensure service delivery standards are met
Support company procedures, maintain company assets and provide cover for other planners when required
Attend meetings and training sessions as requiredKey Criteria:
Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment
GCSE (or equivalent) in English and Maths
Experience working in a fast-paced, reactive and customer-focused environment
Good IT skills with the ability to use job management, scheduling and appointment systems
Strong time management and organisational skills, with good attention to detail
Clear and confident communication skills, both written and verbal
A customer-focused approach with the ability to manage queries and challenging situations professionally
An understanding of repairs and maintenance processes
Experience planning and scheduling multi-trade repairs using an ICT appointment or job management systemBenefits:
25 days annual leave plus bank holidays
Family-friendly policies, including enhanced maternity/paternity leave
life assurance
Van & Fuel card
Refer a friend schemes
Generous pension scheme and sick pay
Employee Assistance Programme
Mears Rewards - access to discounts across major retailers, including supermarkets
Excellent training and development opportunities
Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
Volunteering leave - up to two days per year to support community initiativesAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:
Joe Monger ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply