Planner

Description:

Anderson Knight is recruiting a Planner for a well-established, national client based in Glasgow.

The role is to ensure effective and efficient day to day planning and scheduling of engineer’s routes and workloads on various reactive and planned service contracts.

Typically, you will be working 5 days over 7 with a shift pattern of the following times on rotation 07:00-15:30, 09:00-17:30, 11:30-20:00.

Main duties and responsibilities are:
• Communicating with customers, engineers, service desk/internal teams, suppliers and subcontractors whilst acting as a point of contact between all parties.
• Control and plan the daily workloads of designated engineering teams throughout the UK & N.I.
• Schedule all works (new and historical) effectively and efficiently whilst working to pre-determined attendance and fix SLA/KPI targets.
• Manage outstanding parts in conjunction with the admin support teams ensuring equipment down time is kept to a minimum whilst identifying and escalating any issues surrounding the availability and reliability of components.
• Analyse weekly reports to drive outstanding work order numbers down to meet SLA & KPI targets.
• Remotely monitor refrigeration equipment and diagnosis faults or false alarms.
• Provide technical support to refrigeration engineers & service desk administrators.
• General administrative duties will include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department.

Key attributes and skills:
• Extensive administration knowledge on Excel and Microsoft packages.
• Work as part of a team.
• Able to juggle multiple tasks and remain calm under pressure.
• Planning experience in the service industry is preferred but not essential.
• Ability to represent the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.

Company benefits:
• 33 days (6.6weeks) paid holiday for a full-time contract.
• Informal hybrid working
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Pension scheme – up to 5% matched contribution
• Company-funded Healthshield cash plan.
• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more.

To apply for this excellent opportunity, please forward your CV in complete confidence