Personal Law Administrator

Description:

Personal Law Administrator + Personal Law + Leading Yorkshire Legal Company
LCF Law is currently recruiting for a Personal Law Administrator.
The Company
We’re officially recognised as one of the top employers in the UK, after being named in the new The Sunday Times Best Places to Work awards!
LCF Law came into being in 1988. The business has grown to become an established member of the Yorkshire legal community. The firm has offices in Leeds, Bradford, Harrogate & Ilkley.
We will present you with work that is both challenging and rewarding, and because we recognise the development and success of our staff go hand in hand with the growth of our business, we will give you the support to build your career and achieve your goals.
The Role
The role of the Personal Law Administrator will be to support the lawyers and secretaries in dealing with the initial enquiries from clients, the administration that follows and administrative tasks during the course of a matter.
The role will include:
* Dealing with initial enquiries from clients made by telephone, from the website or LCF enquiries. The administrator will make contact with potential clients to ask them their requirements and will work with the Head of Department and senior lawyers to understand to whom the cases should be allocated. An appointment will be made with the client either at the office, on the telephone or via Teams. A room will be booked with reception if required. The Administrator will confirm the details of that meeting
* Once the appointment has taken place, they will ensure that the files are opened in a timely manner and deal with all initial compliance including obtaining and processing client identification, Creditsafe or other checks
* Be responsible for ensuring key dates are provided by the lawyers and recorded on a Central Diary Register
* Liaise with lawyers to ensure the clients are contacted on a regular basis and will work with IT to implement automated systems.
* Remind lawyers to deal with key dates in the Central Diary and confirm that they have been actioned
* Check all bank details for payments and prepare appropriate financial transaction forms and undertake final searches
* Contact the clients at the end of a matter to establish client satisfaction. Any concerns will be reported to the Head of Department
* Arrange internal and external meetings, including booking and confirming external training
* Manage the TRS spreadsheet. Use this as a reminder for completion of tax returns and payment of tax
About you
The Personal Law Administrator will be an ambitious and innovative candidate who is looking for an opportunity to challenge themselves in a high performing organisation.
Ideally you will have
* Excellent communication and customer service skills
* Good data input skills
* Good team player, but also ability to work on own initiative
* Good attention to detail
* Good organisational skills
* Previous administrative/customer service experience/legal experience
* Ability to meet tight deadlines and targets and work under pressure
* Experience of working within a busy team (desirable)
Hours of work
Monday to Friday - for 7.5 hours to be provided between 9am and 5.30pm each day, with one hour unpaid lunch.
What is on offer
The Personal Law Administrator will receive a competitive salary. In addition, you will join an ambitious legal business with career opportunities and benefit from:
* 23 days of holiday plus Bank Holidays and birthday off
* Continuous professional development
* Wellbeing Hours
* Health Cash Plan
* Group Life Assurance
* Pension Contribution
* Yulife
* Tea, coffee and fruits provided by the business
* Dress down days
If you believe you can bring something special to our team, please apply