Details:
- Salary: £27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: B21 Handsworth City and Borough of Birmingham
- Date: 5 days ago
Description:
JOB ROLE
To assist the branch in meeting its sales objectives by delivering 1st class customer care to new clients by developing and strengthening new clients’ relationships.
JOB RESPONSIBILITY
· Identifies and pursues sales opportunities through client referrals, internal networks, corporate relationships, and personal network.
· Delivers superior customer service
· Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries
· Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.
· To support the branch’s business development initiatives by promoting and attending business development and sales events.
· Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
· Responsible for processing of deposit, loan, and Remittances.
· Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer
COMPETENCY
· Experience in a role within Banking/ Financial Industry is must.
· Excellent Interpersonal skills.
· Excellent oral and written communication skills.
· Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer’s financial relationship.
· Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
· Understands how to present features, and benefits of products and services to customers with differing needs.
KEY INTERACTIONS/NETWORKS
· Works closely with all the stakeholders in the branch and be an active member of the branch jigsaw.
· Will be involved in the external activities such as customer visits, business events,and corporate visits.
· Reporting directly to Area Branch Manager but will work closely with BDM & Head of Sales.
PERSON SPECIFICATION
· Prior experience in a similar role would be advantageous