Performance Manager

Description:

About the Company

This organisation is a well-established provider of essential services operating within a structured, contract-driven environment. With a strong focus on performance, compliance, and continuous improvement, the business delivers high-quality services across infrastructure and operational functions.

The company fosters a collaborative and forward-thinking culture, where data-driven decision-making and process improvement are key. Employees are encouraged to contribute ideas, work cross-functionally, and play an active role in driving efficiency and maintaining high standards across quality, health & safety, and environmental performance.

Job Purpose

The Performance Manager is responsible for overseeing the management, analysis, and reporting of Key Performance Indicators (KPIs) across the business.

This role plays a critical part in driving performance improvements, ensuring compliance with contractual and regulatory requirements, and enhancing systems and processes to improve overall efficiency. The successful candidate will work closely with internal teams and stakeholders to ensure performance targets are met and continuously improved.

Key Responsibilities

Performance Management & Reporting

Manage, monitor, and analyse KPIs using reporting tools and dashboards
Produce accurate and timely performance reports (monthly, quarterly, and annual)
Identify trends, risks, and opportunities for improvement
Provide insights and recommendations to support decision-making

Process Improvement & Systems

Develop and maintain systems for tracking performance targets
Identify inefficiencies and implement process improvements
Support the rollout and ongoing management of new systems and tools
Ensure processes are clearly documented and consistently followed

Compliance & Audit

Maintain document control systems in line with business requirements
Coordinate internal audits and support external audit processes
Ensure compliance with legal, contractual, and operational standards
Monitor and manage non-compliance, including reporting and corrective actions

Continuous Improvement

Support the development and delivery of performance improvement strategies
Conduct root cause analysis on performance issues
Implement corrective actions and monitor outcomes
Promote a culture of continuous improvement across teams

Stakeholder Communication & Engagement

Communicate performance data clearly through reports, presentations, and meetings
Build effective relationships with internal teams and external stakeholders
Provide guidance and support to colleagues on performance-related matters

Health & Safety Reporting

Monitor and report on health and safety performance data
Support compliance with health and safety standards and procedures

General Duties

Attend and contribute to performance and operational meetings
Support wider business objectives as required
Carry out any additional duties appropriate to the role

Skills & Experience Required

Proven experience in performance management, KPI analysis, and reporting
Strong analytical skills with the ability to interpret and present data clearly
Experience working with compliance, audits, or regulated environments
Proficient in Microsoft Office, particularly Excel and PowerPoint
Experience with reporting tools such as Power BI or similar
Ability to review, improve, and implement processes and systems
Excellent written and verbal communication skills
Experience supporting continuous improvement initiatives

Personal Attributes

Highly organised with strong attention to detail
Ability to manage multiple priorities and meet deadlines
Strong stakeholder management and communication skills
Confident working with senior stakeholders
Proactive, adaptable, and solutions-focused
Able to work both independently and collaboratively
Professional, reliable, and committed to high standards

Desirable

Experience in infrastructure, public sector, or similar environments
Knowledge of performance management systems or dashboards
Understanding of audit frameworks and integrated management systems
Full UK driving licence

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