Details:
- Salary: £450 - 451 - Day
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Day
- Location: Telford Shropshire
- Date: 1 day ago
Description:
Performance Analyst - Digital Services (Public Sector)
Location: Remote (with occasional ad hoc travel)
Day Rate: £450 per day (Inside IR35)
Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of Work
Clearance: BPSS required
Equipment: Bring Your Own Device (BYOD)
The Role
We're seeking an experienced Performance Analyst to support a major public sector digital programme. You'll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services.
Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery.
Key Responsibilities
Performance Measurement & Analysis
Define and track KPIs, SLAs, and service performance metrics
Analyse user journeys, service usage, and operational data
Identify trends, anomalies, risks, and optimisation opportunities
Data Collection & Management
Work with engineering and data teams to:
Define data requirements
Ensure accurate data capture and instrumentation
Maintain high standards of:
Data quality, validation, and governance
Insight Generation & Reporting
Produce dashboards and reports using Power BI or Tableau
Translate complex data into clear, stakeholder-ready insights and recommendations
Enable evidence-based decision making across teams
Agile Team Integration
Embed within Agile delivery teams, working in sprint cycles
Support backlog prioritisation through insight
Collaborate with Product Managers, Delivery Managers, Developers, and Designers
Continuous Improvement
Use data to recommend and drive service improvements
Measure impact through experimentation (e.g. A/B testing)
Support ongoing optimisation of digital services
Key Skills & Experience
Proven experience as a Performance Analyst or within digital analytics / MI reporting
Strong technical capability in:
SQL
Excel
Power BI and/or Tableau
Experience working with large, complex datasets and dashboards
Good understanding of data quality, governance, and validation
Ability to communicate insights clearly to non-technical stakeholders
Desirable
Experience with Python and/or R
Why Join?
Opportunity to work on impactful government digital services
Long-term engagement with rolling 6-month contracts
Remote-first role with flexibility
Collaborative, insight-driven Agile environment