People Advisor Coordinator

Description:

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK.

What if your next job meant more than just work, what if it meant shaping futures, every day?
Kids Planet is a proud family-run business, we do things with heart and we're passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years.

Join Kids Planet as a People Advisor Coordinator!
Reporting to: People Relations Manager

Role Purpose
The People Advisor Coordinator plays a key role within the People Advisory Team, providing first-line coordination and administration of employee relations activities. The role is responsible for managing tickets, ensuring requests are prioritised appropriately, assigned to the correct advisor, accurately updated throughout their lifecycle. In addition, the role supports the People Team by producing regular ER reports, analysing trends, and identifying themes that support proactive people interventions and continuous improvement.

Key Responsibilities
Case & Ticket Management
• Act as the first point of contact for incoming ER Tickets.
• Review, triage and categorise all people tickets relating to the Advisor team within agreed service levels.
• Assess urgency, risk and priority levels and allocate cases to the appropriate People Advisor or People Business Partner.
• Ensure all tickets contain accurate and complete information before assignment.
• Maintain the People case management system and ensure records are updated throughout the case lifecycle.
• Record case outcomes, lessons learned and key data points to support reporting and trend analysis.
• Escalate high-risk or sensitive employee relations matters where appropriate.

Data Management & Reporting
• Maintain accurate ER Case records and case management data.
• Produce monthly ER reports and dashboards.
• Collate data relating to absence, employee relations cases, turnover, recruitment, disciplinary, grievance and performance management activity.
• Analyse trends and patterns within ER data and highlight emerging risks or opportunities.
• Provide insights and recommendations to the People Relations Manager based on data trends.

Continuous Improvement
• Identify recurring themes within people cases.
• Assist with audits and quality reviews of people records and case documentation.
• Support system improvements and enhancements to people processes.
• Ensure confidentiality and compliance when handling sensitive employee information.

Person Specification
• Excellent organisational and prioritisation skills.
• Ability to assess and prioritise competing requests based on risk, urgency and business impact.
• Strong attention to detail and data accuracy.
• Strong analytical and problem-solving abilities.
• Ability to identify trends, themes and opportunities from people data.
• Ability to manage confidential and sensitive information appropriately.
• Proficient in Microsoft Office, particularly Excel, Word, Outlook and Teams.
• Experience working in an HR, People Administration, Shared Services, Employee Relations, Coordination or Customer Service environment.
• Experience using HR, ticketing, case management or workflow systems.
• Experience producing reports and analysing data.

Why Kids Planet?
• Great Place to Work Certified 2025/26
• Ranked #1 UK Best Workplaces for Women, for the second year running
• Crowned NMT's Large Nursery Group of the Year, for the second year running
• Awarded one of the UK's Best Workplaces in Education & Training by Great Place to Work 2026
• 80% Childcare Discount - T&Cs apply

What's in it for you?
• Life Insurance cover and access to a health plan.
• Free breakfast, lunch, and healthy snacks to fuel your day!
• Accredited training through our awesome KP Academy and bespoke training platform.
• Enhanced leave for maternity, paternity, fertility, and adoption because family matters.
• Wellbeing goodies, staff rewards, and fun events all year round.
• Long service awards to celebrate your commitment.
• Take the day off on your birthday, it's all about you!
• Competitive salary, pension plan and enhanced holiday allowance.

Like the sound of joining our family?
Apply today to be a People Advisor Coordinator with Kids Planet!

We are unable to offer any kind of visa sponsorship for this role.
We embrace everyone. Our goal is to create a truly inclusive culture and diverse workforce. We break down barriers so you can be your authentic self and flourish!
Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.

Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships