Parts Advisor

Description:

Parts Advisor
Rotherham Depot

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

We have an exciting vacancy for a Parts Advisor to join our team in Rotherham.

As a Parts Advisor, you’ll play a key role in supporting both customers and the workshop by:
✅ Handling customer enquiries, including parts identification, quotations, pricing, and order processing.
✅ Building strong customer relationships through calls, emails, and visits.
✅ Supporting sales campaigns and identifying opportunities to grow existing and new accounts.
✅ Maximising sales by converting parts enquiries into workshop fitment and service opportunities.
✅ Supporting the back counter and ensuring technicians receive parts promptly.
✅ Pre-picking and supplying parts to keep the workshop running efficiently.

About You
✅ Outgoing and friendly with a positive attitude.
✅ Willing to learn and develop new skills.
✅ A strong team player who works well with others.
✅ Committed to delivering first-class customer service. aFocused on exceeding customer expectations.
✅ Commercial parts experience or experience in a similar role is a distinct advantage however full training will be provided.

Hours of work:
Week One 07.00 – 16.00
Week Two 08.00 – 17.00
Week Three 08.30 – 17.30
Alternate Saturday mornings 07.00am – 12.00noon

Benefits
✅ Loyalty bonus.
✅ Product training programme.
✅ Contributory pension scheme.
✅ Comprehensive healthcare cash plan.
✅ Access to company promoted saving platform.
✅ Access to Les Mills and House of Wellbeing classes through the GoJoe app.

Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business