Partner Support Assistant

Description:

Fantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial services and to gain CEMAP qualification.

Monday to Friday 9 - 5 (Office based)
Up to £24,000 DOE
Parking on site

Main Duties;
" Handle inbound calls to the Network.
" Proactively Account/ Relationship manage a set of Network Member accounts including introductory calls, quarterly/monthly check ins (90% contact rate)
" Provide technical support internally and externally to all systems queries, ensuring full understanding on internal systems (Ticket closure rate of above 90% within SLAs of query resolution timeframe)
" Timely and transparent communications with the Network to manage expectations and resolutions.
" End to end resolution of queries by liaising inter department, including commissions
" Maintain accurate records on CRM system
" Proactively inform our network re company and industry developments
" Research and keep updated on industry developments.
" Liaise with colleagues to maintain product knowledge.
" Ensure lender knowledge is kept up to date by attending/viewing briefings
" CPD training completed as required per quarter.

Person Specification;
" Highly organised and ability to multi task
" Experience within customer service/administration within an office environment
" Strong relationship development skills
" The ability to analyse information with a view to making informed decisions
" Good team player with a definite ability to work under own initiative

If interested in this role please click APPLY NOW, a member of the team will be in touch if successful