Part Time Customer Service Representative

Description:

Overview

The Part-time Customer Service Representative role is a varied and challenging customer facing role set within a fast-paced Customer Service environment. 

You will be responding to customer queries from shareholders and employees (or their appointed representative), so will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner.

The role is part time, 25 hours per week, 12noon - 5pm, Monday to Friday. It is based in our City Centre office in Leeds just a few minutes’ walk from the train station.  

Please note: The initial training will be on a full-time basis, 37.5 hours per week for up to 3 weeks.  You will undertake some technical and soft-skills training for the role initially, followed by further training every 6 months.

This is an exciting role with NO weekend, bank holiday or evening working.  You’ll be part of a supportive team, focussed on your development, training and well-being.

You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services.  You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries.  There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.  There is even the possibility to undertake an Apprenticeship during your career.

Benefits:

•   26 days annual leave, plus a Wellbeing Day, a Volunteer Day, Bank Holidays and the opportunity to buy up to 5 days extra each year

•   Health, wellbeing and lifestyle rewards that can be tailored to support you and your family.  Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; Cycle2Work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme

•   Weekly huddles, monthly 1 to 1’s and reviews

•   Appreciate programme: Employee recognition programme, Monthly Awards, Departmental Thank you emails and Townhall meetings for recognition

•   Skills based remuneration programme

•   Team events

•   Company Pension Scheme

•   Life Assurance

•   Medical Insurance 

•   Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave

Day to Day you will be:

•   Responding to inbound contact from shareholders and their representatives

•   Undertaking identification and verification checks on all enquiries 

•   Escalating queries, complaints, risks and issues promptly

•   Accurately recording information in the relevant systems

•   Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience

•   Developing and demonstrating expert knowledge and awareness of our products and procedures

What you need:

As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too.  This means you’ll need the following skills:

•   Strong written and verbal communication skills

•   A passion for customer service and a desire to resolve queries

•   Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment

•   Demonstrable experience of working and delivering daily, weekly and monthly targets

•   Excellent problem-solving skills, with great attention to detail

•   Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time

•   An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance