Part-time Customer Service Advisor

Description:

Part-Time Customer Service Advisor

We are recruiting for a leading provider of personalized engraving machines in Leamington Spa. The company specialises in creating unique and high-quality engraved products, ranging from jewellery and car parts signs.

Seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative, paying an hourly rate of £12.50 - £13.50 per hour. As the first point of contact for our customers, you will play a crucial role in ensuring exceptional service and satisfaction.

Responsibilities of Customer Service Advisor

Interact with customers in a courteous, professional, and friendly manner both in person and over the phone.
Address customer inquiries, resolve complaints, and provide accurate information about our products and services.
Assist customers with placing orders, including providing product recommendations, processing payments, and ensuring accurate order details.
Monitor inventory levels of engraving materials and supplies.
Assist in restocking merchandise and maintaining a clean and organised workspace.
Complete administrative duties such as data entry, filing, and maintaining customer records.
Assist with other tasks as assigned by management to support the overall operations of the store.
Requirements of Customer Service Advisor

Previous experience in customer service or retail roles preferred.
Strong communication skills, both verbal and written.
Excellent interpersonal skills with the ability to build rapport with customers.
Basic computer skills and familiarity with point-of-sale systems.
Attention to detail and ability to multitask in a fast-paced environment.
If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity! Please submit your CV. We look forward to hearing from you!

INDL