Part Time Customer Service Administrator

Description:

PART TIME – SCHOOL HOURS

Part Time Customer Service Administrator

Actual salary: £9,904 per annum (based on £23,523 full time equivalent)

16 hours (4 days) per week: Monday – Thursday, 9.30am – 1.30pm

Surrounding village to Kettering. Office based

Permanent

Match Recruitment are recruiting on behalf of their client based near Kettering. Our client is looking for a customer service professional to join their established team. You’ll be joining a global brand with products in many of the well-known outlets we know.

You’ll be working within our client’s UK Customer Service team of less than 15 people. Alongside your key role of supporting the Lead Administrator with all things team based, you’ll be trained on other roles to be able to cover your colleagues during absences. Whilst you’ll have various duties, your role will be highly administrative with minimal telephone work.

What your day to day role will look like:

* Assist the Lead Administrator in ensuring that stock allocation, pick slip generation and Distribution Centre workflow are maintained within the scope of the Service Level Agreements and that all roles are resourced and covered during occasions of team members’ absences.

* Assisting the Lead Administrator in ensuring that the team works as efficiently as possible at all times, following best practise processes and procedures with a willingness to adopt any changes which are identified as improving efficiency.

* Respond to emailed and phoned queries, focusing on order status and progress of allocation, stock availability, and outstanding backorders, and running associated reports accordingly, both scheduled and on an ad-hoc basis as required.

* Attend meetings and training courses as required by the business, and will be expected to have prepared any data requested or relevant for presentation during the meeting/training course.

* Interact on a daily basis with colleagues within the Customer Service Department providing help, information and updates as requested, focusing on stock fulfilment rates, availability dates and specific allocation requests

* You’ll keep the Lead Administrator informed of any issues within each product category that are awaiting resolution, allowing for efficient cover to be provided during periods of unplanned absence.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts