Details:
- Salary: £180,000 - 250,000 - Annum
- Job Type: Temporary
- Job Status: Part-Time
- Salary Per: Annum
- Location: Glascote Staffordshire
- Date: 15 hours ago
Description:
Looking for a role that fits around the school run or other commitments? This part-time Collections Executive position offers flexibility, excellent earning potential, and the opportunity to join a friendly, supportive team where your customer service skills will be valued and rewarded.
Salary and Benefits
* Monday to Friday, 9am to 2.30pm
* £25,000 salary with realistic OTE of £37,000 in year one (pro rata)
* Christmas and New Year shutdown
* Birthday off every year
* Option to purchase additional annual leave
* Access to BHSF healthcare
* Death in service insurance
* Apprenticeships and training schemes
* Clear career progression
* Casual dress days and regular team socials
* Long service awards
* Free on-site parking
* Discounted travel
The Role
As a part-time Collections Executive, you’ll work closely with customers to discuss outstanding balances, resolve account queries, and agree on affordable repayment solutions. This is a customer-focused role where strong communication, empathy, and problem-solving are key.
* Contact customers regarding outstanding balances and agree on suitable repayment arrangements
* Deliver exceptional customer service while achieving positive business outcomes
* Handle inbound customer enquiries and resolve account-related queries
* Process customer payments accurately and securely over the phone
* Maintain accurate customer records and update account information in line with company procedures
* Work towards first-call resolution and customer satisfaction targets
About You
We’re looking for a confident communicator with previous experience in customer service, collections, contact centres, or other outbound telephone-based roles.
* Previous experience in collections, customer service, debt recovery, or an outbound call environment
* Strong customer service skills with the ability to build rapport and trust
* Excellent telephone manner and verbal communication skills
* Confident negotiating positive outcomes with customers
* Good IT skills, including Microsoft Office and CRM systems
* Self-motivated, resilient, and professional when handling challenging conversations
* Strong attention to detail and organisational skills
If you’re seeking a part-time customer service or collections role with genuine earning potential and excellent work-life balance, we’d love to hear from you