Details:
- Salary: £13.50 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: East Midlands
- Date: 1 day ago
Description:
Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry.
This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm.
You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.
Key Responsibilities
* Answer incoming customer calls in a professional and friendly manner.
* Respond to customer enquiries and provide accurate information.
* Handle customer requests, questions and complaints calmly and efficiently.
* Make outbound cold calls where required.
* Record customer information and update records accurately.
* Maintain a high standard of customer service.
* Follow company procedures and escalate complex issues when required.
* Work effectively as part of a team.
* Meet agreed service and performance standards.
* Maintain confidentiality when dealing with customer information.
About YouThe successful candidate will have:
* Excellent verbal communication skills.
* A confident and professional telephone manner.
* Good listening and customer service skills.
* The ability to remain calm and polite when dealing with difficult customers.
* Good attention to detail.
* Basic computer and administrative skills.
* A reliable, punctual and organised approach.
* The ability to work independently and as part of a team.
* Previous call centre or customer service experience is desirable.
What We Offer
* Wednesday & Thursday, 9am–3pm working hours.
* Full training and support.
* Friendly and supportive working environment.
* Part-time working opportunity.
* The chance to develop your customer service and communication skills.
If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you.
For more information, please contact Niki at Pertemps Daventry on (phone number removed)