Outreach Adviser

Description:

Job Title: Outreach Adviser
Location: Homebased (covering the Midlands and surrounding areas)
Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months' probation period
Job Type: Full time, 12 months Fixed term
The Role:
We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team in the Midlands on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended.
The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.
The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.
If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you!
As the Outreach Adviser your duties would include:
* Assisting clients with applications for Asylum Support and Move on Services
* Signposting clients to specialised support where required
* To manage a caseload offering appropriate support in a designated timeframe
* Provide Advice and Guidance to Asylum Seekers as required
* Provide signposting and make referrals to other services as appropriate
* Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
* Ensure the Outreach and Move on Manager is kept updated with any trends
* Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable
* Undertake any other duties which may be assigned from time to time and may include cover for other funded projects
​The experience and skills you need:
* ​Excellent interpersonal skills/ability to communicate with diverse groups
* Experience working in a multi-disciplinary and multi-cultural environment
* Ability to work flexibly on own initiative and as part of a team as required
What else to expect:
* ​ An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a 'Great Place to Work'
* The role is a homebased role; however, the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required
* Please note that interviews are expected to take place in the new year
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
​​These are some of the benefits we offer:
* Flexibility and work life balance
* Enhanced family friendly provisions
* Additional holiday entitlements
* Perkbox benefits
* Non-contributory pension scheme
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Clearance (CTC)
Therefore the applicant must:
- Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Closing Date: 20th May 2024
Please click on the APPLY button to complete the application form for this role.
Candidates with the relevant experience or job titles of; Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered